Case Studies

Moran Hotel Group

VoIP Linkage - Diacom to complete €250,000 telephony system

Telecoms supplier Diacom is on course to complete work on a €250,000 integrated telephony system for Moran Hotels.

The integrated system will useVoIP (voice over internet protocol) technology to link all three hotels in the Moran Group: the Red Cow Moran Hotel in Dublin, the Silver Springs Moran Hotel in Cork and the Crown Moran Hotel in Cricklewood in London.The integrated system will use VoIP (voice over internet protocol) technology to link all three hotels in the Moran Group: the Red Cow Moran Hotel in Dublin, the Silver Springs Moran Hotel in Cork and the Crown Moran Hotel in Cricklewood in London. The hotel group opened the Crown Moran in 2003 at a cost of €70 million. Since then, it has invested €15 million in upgrading its two Irish operations. It plans to open a fourth hotel in Chiswick in London within the next 12 months. Pat Moran, financial director of Moran Hotels, said part of the groups recent spate of investments had involved a complete overhaul of its existing telecommunications infrastructure to support VoIP. Under the terms of the deal, Diacom installed and integrated Coral Flexicom hotel telephone systems in all three hotels. “Coral Flexicom integrates very well with the hotels’ existing applications, including the building management system, the keycard system and the front-of-office system. “The final element of the project will connect all three existing hotels using VoIP,” said Diacom managing director Oran Maher. Established in 1989, Diacom distributes telecommunications systems, wireless connectivity and videoconferencing solutions to customers in Ireland on behalf of Tadiran Telecom, Kirk Telecom, Tandberg, 3Com andSiemens. It also has a presence in Britain, where it sells for Tadiran and ComPlus Wireless Solutions. Diacom employs 50 staff at its headquarters in Dublin and regional offices in Cork, Limerick and Sligo. Its most recent turnover was €5 million.

Citywest Golf & Country Club

Major Overhaul Diacom signs HSS contracts worth €150k

Telecoms supplier Diacom is on course to complete two contracts for HSS Developments In Dublin. The two deals, worth a combined total of €150,000, will see the company install over 300 voice ports in Weston Airport and Palmerstown House & Golf Club over the next two months. The contracts follow the successful completion of an earlier deal with HSS in 2003 to overhaul the telephony system used at the group’s City-West Golf and Country Club in Dublin. “Our first major overhaul was install our Tadiran product in the CityWest Golf and Country Club,” said Garrett Lloyd, sales director of Diacom. “It runs the hotel’s checking- in system and the telephone system as a whole. ”According to Lloyd, the completion of the palmerstown project was the first phase of a much larger project. “This is only phase one. There may be phase two and three when Palmerstown House develops the hotel and residential units,” he said. Established in 1989, Diacom distributes telecommunications systems, wireless connectivity and videoconferencing solutions to customers in Ireland on behalf of Tadiran Telecom, Kirk Telecom, Tandberg, 3Com and Siemens. It also has a presence in Britain, where it sells for Tadiran and ComPlus Wireless Solutions. Diacom supplies the voiceports used for signalling in over 150 Irish rail sites nationwide. Lloyd said the company was involved in ongoing negotiations with Irish Rail to extend its telephony system. Earlier this year, the company won two contracts to install telecoms software in the new Choice Hotel on Sir John Rogerson’s Quay in Dublin and to upgrade the telephony system used by Anglo Irish Bank. It employs 50 staff at its headquarters in Dublin and regional offices in Cork, Limerick and Sligo. Its most recent turnover was 5 million. Lloyd said the growing popularity of VoIP in the corporate market would increase Diacom’s turnover this year by between 15 and 20 per cent.

St. John of God

15 locations connected New equipment for John of God

Telecoms supplier Diacom has completed work on the first phase of a €150,000 contract to install a video conferencing system for non-profit religious healthcare organisation St John of God. Peter McGreal, spokesman for St John of God, said the idea behind the new system, which has now been installed in five of the organisation’s 15 Irish locations, was to cut down on the time members spent travelling to and from the organisation’s headquarters in Dublin to attend meetings, presentations and training events. “Not only can we conference with the provincial head-quarters from Stillorgan, we can also conference with the other sites that have adopted the technology singly or we can communicate as a group,” McGreal said. “And as more of the centres adopt the technology, it can be used across all the Irish centres.” Established in 1989, Diacom distributes telecommunications systems, wireless connectivity and videoconferencing solutions to customers in Ireland on behalf of Tadiran Telecom, Kirk Telecom, Tandberg, 3Com and Siemens. It also has a presence in Britain, where it sells for Tadiran and ComPlus Wireless Solutions. It employs 50 staff at its headquarters in Dublin and regional offices in Cork, Limerick and Sligo. Its most recent turnover was €5 million.

HEAnet

Video deal worth €250,000 Free access to inter-university activities

The national education and research network, HEAnet, has Installed Tandberg Video Conferencing systems from Diacom Computer Telephony in 11 of its networked educational Institutions across Ireland. Under the terms of the €250,000 deal, the video conferencing facilities will provide free access to inter-university activities. They will also be used to connect to the wider global community through open standards implementation. Telecommunications systems supply company Diacom was established in 1989 in Dublin. It distributes a range of telecommunications systems, wireless connectivity and video conferencing solutions.

Our Lady’s Hospital for Sick Children

Go live after a single night - Diacom completes €150k hospital deal

Telecoms supplier Diacom has completed a €150,000 contract to install a new integrated telephony system for Our Lady’s Hospital for Sick Children in Dublin. Under the terms of the deal, agreed in mid-2004 and completed last month, Diacom installed a new system in the hospital’s operating theatres, outpatient treatment area and on-site accommodation. Daire Bolger, development manager at the hospital, said Diacom, which has been the hospital’s telecommunications supplier for eight years, won the contract partly on the basis of its ability to provide a system that could “go live over a single night”. It installed an integrated telephone system, with 75 new handsets, in the hospital’s seven operating theatres, including a new operating theatre built last year. It also installed 25 handsets in the hospital’s outpatient facility and a further 30 in its Home-from-Home facility, which is used to provide temporary accommodation for the families o ned, which is critical in an operating theatre environment.” The system has standard messaging, voice controls and voice mail features. “One key feature is that anyone using the main telephones to bleep a member of staff automatically shows their location in the hospital for speed of attention in case of emergency,” said Kavanagh. The system’s Call and Park function also allows operators to ‘park’ a call at a particular extension, bleeping the recipient to pick it up. Earlier this year Diacom won a €250,000 contract to develop an integrated voice over internet protocol (VoIP) telephony system for the Moran Hotel Group established in 1989, it distributes telecommunications systems, wireless connectivity and video-conferencing solutions to customers in Ireland on behalf of Tadiran Telecom, Kirk Telecom, Tandberg, 3Com and Siemens. It also has a presence in Britain, where it sells for Tadiran and ComPlus Wireless Solutions.

Hotel Partners

Diacom wins telephony services deal with hotels

Irish telephony company Diacom has secured a deal worth €345,000 with Hotel Partners to provide telephony services to three hotels under its management. Trim Castle Hotel, Park Plaza in Tyrrelstown and the Fitzwilliam Hotel in Dublin will be the first hotel also be fitted and upgrades with Diacom’s Tadiran hotel systems. There are a further 10 hotels coming on-line within the next 24 months. According to Brian Savage, chief financial officer at Hotel Partners, the company forms partnerships with specialists across a range of areas to ensure a consistency of service in it’s provision of hotel management solutions. “Diacom with its experience in delivering telecommunications solutions to the hospitality industry coupled with its knowledge of the Tadiran product range, provides the level of service and quality we need in a partner,” said Savage. Garret Lloyd, director of Diacom, said that Tadrian telecom offers a comprehensive array of traditional and IP based communications products and solutions. “We have installed telephony solutions for more than 300 hotels across the country and in Britain, whether providing an upgrade to existing systems or specifying and installing systems in green field sites, the Tadrian telephony solutions are ideally suited to the hospitality industry, offering hotels complete, cost effective converged communications solutions that support voice, data, video and advanced applications.” Diacom has signed an initial three-year agreement with Hotel Partners to provide ongoing maintenance and support to designated hotels. As a specialist hotel management company, Hotel Partners owns and operates some of Ireland’s most successful properties and offers a full portfolio of management services including sales, marketing, human resources, financial and operational support. Hotels under it’s management include the Fitzwilliam hotel, Dublin, Portmarnock Hotel and Golf links, the Royal Dublin Hotel and the Park Plaza Belfast.

 


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