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Cyber Security

Cybercrime is evolving fast, with ransomware, phishing, and malware now daily threats for businesses of all sizes. A breach can cost more than money—it can damage trust. Diacom Cybersafe is a fully managed, scalable cybersecurity solution that protects every layer of your organisation: endpoints, infrastructure, data, and people. Built around seven core pillars, it’s designed to keep you secure, compliant, and resilient. Our certified experts manage and monitor your environment end to end, with transparent pricing, seamless IT integration, and tailored protection for SMEs, enterprises, and public bodies alike.​ â€‹Pillars of Protection: 
 

Anti-Virus

Real-time defence against viruses, worms, and trojans — protecting your systems from compromise and ensuring business continuity.​​

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Anti-Spam

Eliminate phishing emails, malicious attachments, and productivity-killing junk mail. Diacom Cybersafe uses advanced filters to protect your users and infrastructure.​

 

Intrusion Protection

Our Intrusion Prevention Systems (IPS) detect and block malicious attempts to access your network before damage can occur.​

 

Malware & Ransomware Protection

From spyware to CryptoLocker-style ransomware, we secure your devices and files from hijacking and extortion — across both desktop and mobile platforms.​

 

Web Filtering

Control internet access across your organisation, blocking malicious and inappropriate sites to protect users and maintain compliance.​

 

Backup & Disaster Recovery

We design and manage secure, offsite backup solutions that form the foundation of your disaster recovery plan — protecting against data loss and enabling rapid recovery.​

 

Cybersecurity Awareness & Audit

It all starts with a free security audit. We’ll review your existing setup, uncover vulnerabilities, and provide tailored recommendations — including policy guidance and awareness training.

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Consultancy

We help schools across Ireland transform teaching and learning with future-ready, easy-to-use technology. Backed by 20+ years of experience, our scalable solutions are shaped by educators, supported with training, and designed to improve outcomes while simplifying device management.​​

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  • Smarter Learning & Efficient Tracking
    Simplify progress monitoring with digital tools that adapt to different learning styles and provide real-time insights.

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  • Inspiring Multimedia Teaching
    Equip classrooms with intuitive, media-rich platforms that bring subjects to life and encourage deeper engagement.

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  • A Balanced Workload for Educators
    Reduce admin time and streamline lesson planning with user-friendly interfaces that prioritise teacher wellbeing.

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  • Secure, Seamless Integration
    Designed to work across leading platforms, with secure access controls and compatibility with school-wide systems.

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  • Device Agnostic Compatibility
    Works across Windows, Chrome, and other environments—ensuring flexible, sustainable hardware choices.

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  • Data-Driven Personalisation
    Help students learn at their own pace with systems that tailor content delivery and track individual progress.    ​

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Networking

Diacom’s Total Networking solutions ensure your network delivers the performance, security, and scalability your business demands. With over 30 years of experience, we design and implement tailored, compliant, and future-ready networks—seamlessly integrated with your IT, cloud, AV, and security environments, and backed by deep vendor expertise and clear documentation. Following a detailed consultation and on-site survey, our engineers design a topology that matches your operational goals and scales with demand. We manage every stage — from hardware supply to physical installation and final testing — and provide post-install support via our national service desk.

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Design, Build & Implementation - Our service capabilities cover the full project lifecycle — from design/build of complex multi-layered wired and wireless networks to configuration, deployment and optimisation. A well-architected network is critical for delivering security, speed, and consistent uptime.

  • Structured cabling and intelligent network layouts

  • Campus, multi-site and hybrid infrastructure planning

  • Hardware selection, installation, and integration

  • Network security architecture embedded from day one

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Security & Resilience - We design with protection in mind, embedding advanced threat detection, access control, encryption protocols and remote monitoring from the start. Our team ensures your network is secured to best-in-class standards without compromising on performance.

  • Advanced firewall, VPN and threat prevention tools

  • Secure access gateways & user segmentation

  • Cloud-integrated network security solutions

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Performance & Experience - We implement intelligent load balancing, quality of service (QoS) prioritisation, and automated diagnostics to ensure reliability and speed at every level — from the backbone to the endpoint.

  • Real-time network analytics and alerting

  • Support for voice, video and high-traffic environments

  • Optimised network uptime and end-user experience​​​​​​​​

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IT Resourcing

At DIACOM, we don’t just deliver solutions — we deliver people. Our long-term, in-house IT resources become an extension of your team, providing the skills, stability, and expertise you need to keep your business running smoothly. Whether you require dedicated support for daily operations, project delivery, or strategic initiatives, our professionals are embedded within your organization for as long as you need them.

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VOICE & VoIP 

Diacom Voice is a secure, cloud-native VoIP solution built for modern workplaces—supporting remote teams, multi-site connectivity, and local survivability to keep your phones online even when the internet isn’t. With decades of telecoms experience, we deliver high-resilience, enterprise-grade functionality without the enterprise costs. Seamlessly integrating with Microsoft Teams, Skype for Business, AV, and IT systems, our flexible solutions are trusted by SMEs and PLCs alike—backed by deep expertise across Alcatel, Cisco, 3CX, and more.

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Key Benefits 

  • No hidden charges, extra licensing or rental fees

  • No hardware costs

  • Local survivability built in

  • Unlimited local & national calls

  • Compatible with Skype for Business

  • Fully encrypted and secure

  • Easy rollout across multiple sites and users

  • Tailored call routing, voicemail, and 24/7 or business-hours support

  • Exceptional pricing flexibility and no support costs

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We start with an analysis of your current telephony setup and user needs — then recommend the best-fit system, whether cloud-hosted, hybrid, or on-premise. Our engineers handle every aspect of migration, configuration, number porting, and user training. We also provide full aftercare via our service desk and can offer monthly reporting, upgrades, and scale-out planning.

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AV Solutions

In a world where teams connect across locations, devices, and time zones, Diacom delivers AV solutions that make communication effortless, secure, and cable-free. From boardrooms and classrooms to retail spaces and auditoriums, we design systems that work instantly—no flash drives, no logins, no tech headaches. Trusted by government, education, and hospitality sectors, we’re the selected AV/WiFi partner for Department of Education rollouts and use only Tier-1 tech, installed by our certified in-house engineers with full remote support included.​ We begin by understanding your space, audience, and goals — whether it’s collaboration, broadcast, or brand engagement. Our team then designs a tailored solution using industry-leading equipment, followed by on-site installation, testing, and staff onboarding. We also provide remote monitoring and support for long-term reliability.​​

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Key Capabilities​

  • Wireless AV solutions that are secure, fast & intuitive

  • Seamless video conferencing and presentation systems

  • AV-over-IP distribution and control system integration

  • Interactive displays, digital signage & LED walls

  • Cloud-enabled WiFi & networking for education and enterprise

  • Custom consultancy and project planning with top-tier AV brands

  • Full documentation, staff training & post-install support

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Spaces we typically design for: 

  • Boardrooms & meeting rooms

  • Classrooms & lecture theatres

  • Command & control environments

  • Training rooms & auditoria

  • Reception areas & public spaces

  • Retail & customer-facing installations

  • Hybrid learning & collaborative education setups

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Library Technology

Trusted by South Dublin Libraries, Fingal Libraries, Dun Laoghaire-Rathdown County Council, and more. Modern libraries need more than bookshelves Diacom’s dedicated RFID & Library Technology division (2CQR Ireland) supports public libraries, academic institutions, and civic organisations in delivering seamless, secure, and self-service-ready environments.

With over 15 years’ experience in the Irish library sector, our team provides consultancy, project management, installation, and aftercare across a range of future-ready systems. Every solution is tailored to your users, your staffing model, and your strategic goals.

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Key Capabilities​

  • RFID Tagging & Inventory Projects - Tagging of library stock (books, media, devices) for automation, traceability, and theft reduction — with minimal disruption to operations.

  • Self-Service Kiosks - Deployment of intuitive user kiosks that support borrowing, returning, payments, and user authentication with full LMS integration.

  • Open Library / Out-of-Hours Access Systems - Extend your library’s opening hours with secure access control, lighting/audio automation, and patron tracking systems.

  • Security Gates & Monitoring - RFID-enabled entry/exit gates that monitor usage, trigger alerts, and deter theft, with seamless styling to suit public-facing areas.

  • Hublet Tablet Docking Stations - Smart tablet lending solutions with timed access, secure charging docks, and analytics — ideal for digital inclusion strategies.

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Implementation & Support:

  • Our team offers end-to-end project delivery, including:

  • Site surveys & planning

  • Staff training & change support

  • Vendor liaison (with suppliers like Hublet, Lyngsoe, and Bibliotheca)

  • Ongoing service & maintenance across all solutions

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Managed Services

At Diacom, we know technology is the backbone of your business—which is why our Managed Services & Support are built to keep your systems running smoothly, securely, and without disruption. From IT and networking to cloud, AV, telecoms, and cybersecurity, we deliver fully integrated support shaped by real-world experience and a deep understanding of your business. More than just fixing problems, we focus on preventing them—offering responsive, proactive, and personalised service that keeps you ahead in a fast-moving digital world.​

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What We Offer: 

  • Proactive IT Support: We monitor your systems around the clock, identifying and resolving issues before they impact your business.

  • Network & Infrastructure Management: From cloud solutions to on-site networks, we ensure your IT environment is reliable, secure, and scalable.

  • Cybersecurity & Data Protection: We safeguard your business against cyber threats, ensuring your data is always protected and recoverable.

  • Backup & Disaster Recovery: Minimise downtime with robust backup solutions and rapid recovery strategies.

  • Tailored Consultancy: Our experts work closely with you to develop IT strategies that align with your business goals.

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Our Service Desk​

Our dedicated Operations Centre in Dublin provides enterprise-ready 24/7 support across a global customer base. We resolve issues faster, empower users at the first point of contact, and constantly evolve our service offering through real-time data, feedback, and insight.

  • Microsoft-accredited engineers

  • Remote and on-site service

  • 24/7 incident response & monitoring

  • First-call resolution focus

  • Live client service tracking

  • Intelligent triage and escalation

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Core Management Services

As part of our Managed Services, we also handle the ongoing configuration, maintenance, and optimisation of your systems to ensure long-term performance and stability:

  • Support & Monitoring – We provide 24/7 technical coverage, proactively monitor system health, and generate regular reports to track performance trends.

  • Configuration Management – We adapt your infrastructure setup as your requirements evolve, ensuring your systems remain fit for purpose.

  • System Administration – We manage day-to-day tasks traditionally handled by in-house IT admins, including patching, updates, and regular housekeeping.

  • Performance Optimisation – We continuously fine-tune your systems and applications to maximise speed, reliability, and usability.

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Every engagement begins with a clear onboarding plan and system audit. We then assign a Service Desk team who handles day-to-day issues, monitors performance, and resolves incidents—often before you even know they exist.

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Our first-line team is empowered by a robust knowledge management platform, allowing them to solve more problems at first contact. Complex issues are escalated to specialist engineers who know your environment inside out.​

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